RETURNS AND EXCHANGE POLICY:
At Ink & Feathers we would like our customers to feel confident in ordering with us online. With this in mind, our returns policy is as follows:
Should you feel the item ordered is not right for you, we are happy to exchange, provide a credit note, or a full refund.
- For a full refund, you need to contact us and return the item to us within 7 days of receiving it. This applies to full price items only. No refunds on sale items.
- For an exchange or credit note, you need to contact us and return the item to us within 7 days of receiving it.
- Any returned item must be in perfect condition, with no damage to the item or the packaging.
- We reserve the right to refuse a return item if we feel that it has been used, washed and damaged in any way. Any refund amount will be less the shipping charge.
- We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.
- Shipping charges will be waived only if the returned item is faulty.
- Any credit notes issued will be valid for 3 months.
- Refunds or credit notes are only processed once the original item has been returned.